Live teaching and help
Get help or report a concern
Contact support with context or raise a safety concern in a class.
For: A person who encountered a problem or safety concern. Outcome: A traceable case reaches the right team with the relevant context attached.
Before you begin
Use Help from the order, enrolment, class or payout that the question concerns. For an immediate safety concern during a live class, use Report a concern inside the classroom.
Journey
- Open Help from the relevant item.
- Choose the closest category and describe what happened. Drona attaches the item; do not paste account or payment credentials.
- Submit and keep the case available in your support list.
- Read replies, add requested information and follow the case state through resolution.
- For an in-class safety concern, open Report a concern, select the reason, add useful detail and submit without leaving the room.
What happens next
Support correspondence remains available to you. Safety reports involving a known minor receive urgent handling. A report does not automatically label a person or remove content; an authorised human reviews the facts.
Troubleshooting
- If the problem concerns a different item, start again from that item so the right context is attached.
- For an immediate emergency, use local emergency services as well as Drona reporting.
- If the class has ended, use its schedule record to open help.